Terms and Conditions


Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the https://elevationsocial.com website (the “Service”) operated by (“us”, “we”, or “our”).

These Terms & Conditions (hereby referred to as “Terms”) serve to govern the use and access of our dashboard and correspondence with our subcontracted social media account managers (hereby referred to as “Services”). Please go through these Terms carefully and thank you for looking into our Terms, as they are important to understand!

Terms are Legally Binding
By using the Services we provide, you agree to be legally bound by the Terms outlined on our website as well as comply to the Privacy Policy also defined on our website.
When we use the words “Elevation Social,” “we,”, “our,” or “us” throughout this policy, we’re referring to Elevation Social Corp., which is understood as the intermediary company that connects “Account Managers” to provide the Customer with Services listed on our website. When we talk about “Services” in this policy, we are referring explicitly to the actions committed by Account Managers in order to help you grow your social media accounts.
You are an Authorized Member of Our Community And Your Account is Managed
A company, organization, or other qualified third party we refer to in these Terms are considered the “Customer”. Being a Customer effectively makes you a member of our Community. Every member of our Community is provided a communication channel to an “Account Manager”, which in and beyond these Terms is understood as a third-party, subcontracted person(s) that provides Services of Elevation Social on behalf of the Customer. An Account Manager is granted access to the social media account(s) of the Customer, thus allowing for the fulfillment of Services.
For you, this means:
Your Customer Data is accessed discreetly both by employees of Elevationsocial account managers in order for improved delivery of Services. You agree to allow access to Customer Data upon registering for access to our Services under a “Contract”, which is activated upon Customer Registration. This Contract holds our commitment in delivering Services to the Customer through the delegation of tasks to a subcontracted Account Manager.
Notable Rules
The Services provided by Elevation Social require the Customer to follow the Rules specified below as well as comply to the Privacy Policy described.
The Customer Must Be Aged 18 or Over
Services we provide are strictly unavailable to children under the age of 18. If a child under the age of 18 has provided us with their information without a consenting parent/guardian, please contact us immediately.
The Customer Is Bound to Contract Periods
These Terms remain in effect until the end of the Customer’s billing cycle. The Customer is entitled to cancel their contract with us without prior notice or given reason. The Customer is required to cancel their billing at least ONE (1) day prior to the following billing cycle. Otherwise, the Customer is obliged to fulfill the last month of billing prior to cancellation. Please note that pausing an account does not cancel the subscription and related charges.
The Customer Agrees To Limitation of Liability
Services provided by Account Managers of Elevation Social will not be held accountable to the Company, Elevation Social Corp. The Company may not be held liable for any potential damages incurred. In no event will you or us have any liability to the other for lost profit, revenue, or any circumstantial, incidental, consequential, punitive, or other forms of damages however they may have been caused, whether in contract, tort, or under any other theoretical circumstance of liability and regardless of whether the party has been advised of the possibility of the aforementioned damages. You will have no financial liability to us for a breach of these Terms.
The Customer Agrees Services May Be Delayed Or Suspended Under Force Majeure
While Elevation Social strives to provide the very best Account Managers to fulfill services to the Customer, unforeseeable circumstances may prevent our Account Managers from fulfilling their contractual obligations. Otherwise known as “Superior Force,” a “Force Majeure” is understood as natural disasters, including fire, flood, earthquakes, storms, hurricanes, other natural disasters, war, invasion, acts of hostility, civil war, rebellions, revolutions, insurrections, military coups, terrorist activity, suspension of electricity ,phone services or Instagram algorithm updates. No party is considered liable under said events. Should the Service to the Customer be postponed, suspended, or canceled under Force Majeure, both the Customer and the Company agree not to hold any party liable.
The Customer Agrees Services May Be Delayed Or Suspended Under Force Majeure.
While Elevation Social strives to provide the very best Account Managers to fulfill services to the Customer, unforeseeable circumstances such as Instagram outages crashes in their server or glitches in their algorithms may prevent our Account Managers from fulfilling their contractual obligations.
Elevation Social will not make any refunds to the customer at any point in their service should an event like that occur. Refunds will be made in “time” (a certain amount of days ) as a credit at the sole discretion of the Company
The Customer Agrees To The Refund Policy as Described
Refund requests are reviewed on a case by case basis. The refund policy as described in the Terms of Service does not serve as a guarantee of refund.
Refunds for annual subscriptions are provided at the sole discretion of the Company. Refunds are not provided for annual subscriptions if the Service is provided as stated. Fulfillment of Service results in cases of non-refund. Should a refund for an annual subscription be provided at the discretion of the Company, the Company may offer only partial refund in accordance to the remaining time on the Subscription minus discount offered on the price.
Refunds due to Performance Issues
While the Company strives to render Services as best as possible through the Intermediary, the Company is under no obligation to fulfill requests of refunds.
Refunds due to Management Quality
While the Company strives to render Services through the Intermediary, the Company is under no obligation to fulfill requests of refunds.
Refunds due to Recurring Subscription Billing Agreement
Should a refund request be submitted by the Customer due to the Customer not being aware of a recurring subscription, the Company is able to fulfill said requests at its sole discretion. Generally, it is the responsibility of the Customer to understand the nature of their Billing Agreement, which is expressly mentioned on the Pricing section of the Website, as well as during the checkout process of the Company’s designated payment provider.
Refunds due to Unexpected Service
As such and while the Company strives to render Services as best as possible through the Intermediary, the Company is under no obligation to fulfill refund requests in the event the Customer claims service is not as expected.
Refunds due to Untimely Cancellation
Should the Customer cancel the Billing Agreement with the Company in an untimely fashion, the Company is able to fulfill said refund request at its sole discretion. In most instances, the Customer is offered Services for the rest of the paid month. Should an untimely cancellation occur within a reasonable timeframe as determined by the Company, the Customer may be eligible to a refund.
Refunds due to Double Charge
Should the Customer enter an additional billing agreement with the Company that renders the first billing agreement obsolete, the Customer may be double-charged by mistake. In such instance, the Company shall always endeavor to refund the Customer in a reasonable timeframe as determined by the Company.
If you believe you should be issued a refund, please reach out to our support team with full details of your request. While we strive to be as fair as possible when reviewing a refund request, please keep in mind that refunds are usually provided only in extreme circumstances.
Discrepancies & Agreement to Terms
The Terms stated above, including any terminology referred to in our Terms or within our Privacy Policy, are constitutive of the entirety of our Terms agreement between you the Customer, us the Company, and involved third parties that provide Services, wholesomely understood as the Account Managers. The Terms stated supersede prior agreements (both written and verbal) concerning all subject matter related to the provision of Services and Terms of use of Elevation Social as an intermediary Service. Should there be conflict, inconsistency, or claims that counter either the Terms or Privacy Policy, the terms stated on this Terms page shall be the prevailing agreement presented to any “Authoritative Party” understood as local jurisdictive parties.
Governing Law
The Terms stated above and any disputes relevant to the Terms or our Privacy Policy shall be addressed exclusively by the law of Malaysia and relevant constitutional bodies of Malaysia.
Under no circumstances is Elevation Social responsible for any account being deleted or deactivated by Instagram.
Elevation social owns any accounts created with “fan page” plans. Elevation social has full rights to all Instagram accounts created for clients.  All content will be deleted and the name of the page changed 24-72h after plan cancellation. The customer has the opportunity to purchase any fan pages after plan cancellation for an additional fee of $50/5 fan pages, $100/10 fan pages, $150/20 fan pages, $200/50 fan pages.
All and any parties working with elevation Social must agree to these terms upon signing up as a client . All and any parties are obligated to stay up to date should these terms change.
Contact Elevation Social
We appreciate all forms of feedback and welcome you to contact Elevation Social through this email : ( info@elevationsocial.com) should there be any discrepancies, misunderstandings, or other noteworthy mentions regarding the Terms and/or Privacy Policy.
Thank you for your understanding and cooperation.
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